RETURN & CANCELLATION POLICY

I am honored to share my artworks with you, and will do my very best to ensure high quality work, handling, communication and updates as best I can.

I want you to have the best experience possible from the time you step into my website to the final installation when your new investment reaches its final destination on your wall.

Please read through our return policy for additional information on how we handle returns before you purchase your piece, especially if you have any concerns.

Return & Cancellation Policies

Original Art: All sales are final. Cancellations, exchanges and refunds are not available.

Art Prints: All sales are final. We do not offer refunds as all orders are "made to order". However, if your prints meet the "Exchange Requirements" you can exchange an Art Print for another print of equal or greater value, or for store credit within 7 calendar days from the date of delivery. If the period of 7 days has lapsed since the delivery, we can't, unfortunately, offer you an exchange or store credit. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 20% restocking fee based on the price of the original print(s) being exchanged.

Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to costs associated with every order, regardless if it has been printed, you will be charged a 20% cancellation fee based on the total cost of your order.

Seconds Sale or any other sale: All sales are final. Cancellations, exchanges and refunds are not available.

Master Artist Membership and Courses: All sales are final. We do not offer refunds or cancellations of purchase since you are given immediate access to the information at the time of purchase.

Exchange requirements: The following criteria must be met to qualify for an exchange: Product must be in original packaging. Product must not be damaged. In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Proof of purchase: To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items: Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items: In order to return an order, you must contact us first. You will be responsible for paying for the shipping costs with regard to the item(s) that you are returning for an exchange, as well as the shipping costs for the new item(s). We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. We will not accept taped ends on tubes if you don’t have the end cap; you will need to purchase a new sturdy tube to resend. If the product is found damaged or used beyond what it takes for us to re-sell the item, then we may reject an exchange. All exchanges and approved returns will be subject to a 20% restocking fee. If you would like to contact us concerning any matter relating to this Refund Policy, you may do so here:

https://annbruker.com/pages-contact

Shipping Policy

Incorrect Shipping Information: The buyer is responsible for providing correct shipping information. Orders will not be refunded for lost/misdelivered orders due to the buyer providing incorrect shipping information. Also, orders will not be refunded if they are returned by the carrier due to the buyer providing incorrect shipping information, and the buyer will be responsible for re-shipping costs to the correct address.